Return Policy
Our Exchanges and Returns Policy
Since all the products sold on the website are MTO products, we do not support the return service, If it is because the size is not suitable, we will support a self-paid replacement service for each order.（Note: The replacement service is limited to one time per order, please be informed!）
Do you provide free Return and Exchange service?
Due to the very high cost of international logistics and tariffs, so we don't provide free return and exchange service. Please be informed!
- The product must be brand new & in an unworn resalable condition. (Scratched soles will not be accepted, so please try on the shoes on a carpeted surface).
- The product must be returned in the same condition as it was sent. Including the original packaging (xbxsboots shoe box + dust bag/s + shipping packaging). Do not use the xbxsboots shoe box as a shipping container.
- Processing Time: Once we receive your Return, please allow 8 weeks for processing.
- If you're returning to Exchange: As soon as we receive the returned item/s, we will need 8 weeks to remake your order. Please wait patiently!(The customer have to cover the International shipping costs and customs duties. )
- Rejected packages: Please note that if the parcel is rejected by the customer and returned to xbxsboots, any return charges, taxes, or duties that xbxsboots gets charged will be deducted from any refund owed.
If you do not accept the above terms, please do not place an order. Thank you for your understanding!
We’re here to help with any questions about your return. Please send Email to our customer support team if you need assistance. Email: info@xbxsboots.com
Return address:
Dongguan xbxs boots Factory Co., Ltd.
Address：101, No. 385, Xihuan Road, Houjie Village, Houjie Town, Dongguan City，Guangdong Province, China
Postal code：529460
Tina, +8618665110271 info@xbxsboots.com